Terms & Conditions

When you place an order through our website you agree to the terms and conditions listed below, we have nothing unusual or out of the ordinary but please feel free to read through them and contact us if you have any questions or need clarification on a certain point or detail.
 
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and processed using our payment gateway. We do not have access to your actual card details neither do we hold them on file.
 
Confirmation of order
When your confirmation of order email is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
 
VAT Charges
All of the products page on our website show an inclusive of VAT price and exclusive of VAT price. The exclusive VAT price is only shown for business customers referance.
 
Guarantee

In addition to your statutory rights we offer a full one year guarantee, this covers your item/s against any manufacturing defects in the first 12 months. If you have a problem with your item just email us and we try to resolve it as soon as possible. The guarantee doesn’t cover normal wear and tear, end grain checking, accidental damage or commercial use. We will either repair or replace your item as long as you return it to us with in 12 months of purchasing it, all we ask is you pay the postage to return it and send it with either a copy of your purchase invoice or your original order number. We will repair or replace the item free of charge and return the item to you with one of our approved carriers or delivery vehicles. We use a very strict quality control process from the start of the manufacture until it is delivered to your doorstep so the amount of people contacting us about our guarantee are so small its immeasurable as a percentage, if your item is older than 12 months or you have purchased it from another retailer we still maybe able to help so please don’t hesitate to contact us.

 
Returns
In the very rare case that you would like to return your item/s under the DSR’s then you must email us using the “contact us” form on our website to request a returns number, this must be done within 7 days of your item being delivered. You must then return the item to us so that it arrives at our returns address within a maximum of 14 days after the day you notified us of you intention to return your item/s. We will refund you the purchase price including any delivery charge (if applicable), you (the customer) are responsible for all carriage costs associated with returning the item to us. If you return goods to us we reserve the right to either refuse the return or to charge you for our reasonable costs if they arrive damaged, used or with out the original packaging. We recommend you send the item/s with full insurance cover as you are responsible for the item/s until they arrive with us. All deliveries must be “booked in” by your designated courier with our head office, this can be done by your courier by calling 0845 094 3195 they will need to quote your returns number when they call. Please note we only accept items that are returned to us with a fully insured courier, we do not accept returns that are “hand” delivered. If you have any questions regarding returns please email us using the contact us form before placing your order.
 
Privacy Policy 
Teak4less do not disclose buyers' information to any third parties other than when order details are passed to a courier service so that your parcel can be delivered.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Arrange the delivery of your item with a parcel courier
 
Copyright
All photos and text used on this website are the copyright of Product Imports Ltd anyone found to be either copying, linking (directly or indirectly) or using them in anyway without permission will be prosecuted.

Teak Garden Furniture Blog

  • March 15th, 2010 10:39 PM
    New delivery areas available for Teak4less Customers
    We will soon be updating our website to reflect our new delivery zones, we have the green coloured zone 1 and the blue coloured zone 2. We now offer a fixed delivery price that is dependent on your postcode for any number of teak table sets or teak benches to anyone located in the green [...]
    March 15th, 2010 10:16 PM
    How to look after your Teak Bench
    This is a photo of one of our own Lutyens Teak Benches, its approximately 2 years old and has been left outside in a normal garden all year round. It has had no plastic cover on it, no teak oil, wood preservative or varnish applied to it and has just been left to age naturally to a [...]
    March 8th, 2010 02:18 PM
    New teak heavy duty bench just arrived
    We have just had a 150cm heavy duty curve top bench arrive with our latest stock delivery, this bench will retail at £349.99 and will compliment are existing 150cm Heavy Duty Teak Bench and our 180cm Heavy Duty Teak Bench. This bench is made with 8cm legs with flat top arms and extra seat supports [...]
    March 7th, 2010 09:19 PM
    Why don’t we sell teak reclining chairs?
    We never sell products when we are not 100% confident in the quality, unfortunately reclining chairs are prone to break and fail so we never sell them. Each red circle shows the location of a metal component, in this particular chair there are 16 individual metal parts which make up the folding and reclining mechanism. If just one of these [...]
    March 6th, 2010 08:23 PM
    Looking for a strong Teak Table?
    We get many emails and telephone calls everyday asking about our Teak Garden Furniture , a popular topic for our potential customers is to ask “how strong are the teak tables we sell?”, the photo attached to this post is one of our most popular tables that extends from 180cm to 240cm. Its show 10 of our [...]
    March 5th, 2010 08:51 PM
    Welcome to the new Teak4less Teak Garden Furniture Blog!
    We will be posting answers to customers questions as well as help and general advice for buying teak garden furniture on this blog, we are going to try and keep this a “waffle” free zone so if you need a photo of a particular product or want to know a size,weight or dimension let us know and [...]


    March 15th, 2010 10:39 PM ...

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