When you place an order through our website you agree to the terms and conditions listed below, we have nothing unusual or out of the ordinary but please feel free to read through them and contact us if you have any questions or need clarification on a certain point or detail.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and processed using our payment gateway. We do not have access to your actual card details neither do we hold them on file.
Confirmation of order
When your confirmation of order email is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All of the products page on our website show an inclusive of VAT price and exclusive of VAT price. The exclusive VAT price is only shown for business customers reference.
In addition to your statutory rights under the sales of goods act we offer a full two year guarantee, this covers your item/s against any manufacturing defects in the first 24 months. If you have a problem with your item just email us and we try to resolve it as soon as possible. The guarantee doesn’t cover normal wear and tear, end grain checking, extending table alignment gaps that are under 8mm, accidental damage or commercial use. We will either repair or replace your item as long as you return it to us with in 24 months of purchasing it, all we ask is you pay the postage to return it and send it with either a copy of your purchase invoice or your original order number. We will repair or replace the item free of charge and return the item to you with one of our approved carriers or delivery vehicles. We use a very strict quality control process from the start of the manufacture until it is delivered to your doorstep so the amount of people contacting us about our guarantee are so small its immeasurable as a percentage, if your item is older than 24 months or you have purchased it from another retailer we still maybe able to help so please don’t hesitate to contact us.
Cancellation of Orders
In the very rare case that you would like to cancel your order and return your item/s within the statutory cooling off period then please email us using the “contact us” form on our website to confirm your notification of your intention to cancel, this should be done within 14 days of your item being delivered or your order being made. You should return the item to us so that it arrives at our returns address within a maximum of 14 days after the day you notified us of you intention to return your item/s. We will refund you the purchase price including any delivery charge (if applicable), you (the customer) are responsible for all return carriage/postage costs associated with returning the item to us. If you return goods to us we reserve the right to make a deduction from your refund if the items arrive with us in either a used or damaged state but we will verify this with you once they arrive. We recommend you send the item/s with full insurance cover as you are responsible for the item/s until they arrive with us.
We are happy to place you furniture in situ but you agree to clear all hallways and paths leading to your required position and whilst we take every care possible when delivering your item we can not be held responsible for any damage to your property this includes but is not limited to any internal or external fittings, halls, walls fences, gates etc. If you require delivery to a flat or apartment we can only deliver to the ground floor front door unless you contact us by prior arrangement. We may make a small extra charge to cover the extra time our deliver drivers have to spend to take your item to your flat or apartment. If you have a preferance for delivery date we will try to accomadate but Teak4less will decide the final confirmed delivery date. The Delivery charge is dependent on your postcode and can be found on our "Delivery Information" page, this is a fixed charge and is non negotiable but covers an unlimited number of items.
Teak4less do not disclose buyers' information to any third parties other than when order details are passed to a courier service so that your parcel can be delivered.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Arrange the delivery of your item with a parcel courier
All photos and text used on this website are the copyright of Product Imports Ltd anyone found to be either copying, linking (directly or indirectly) or using them in anyway without permission will be prosecuted.